Refund policy

Refund Policy

Standard 30-Day Return Policy

You have 30 days from the day your order arrives to request a return. 

  • Whether you changed your mind or need a different fit, you have extra time to return the item.
  • To qualify, the hoodie must still be in good, functional condition (no tears, rips, severe stains, pet damage, or alterations).
  • When requesting a return under this guarantee, you must provide clear photos or a short video showing the hoodie's current condition before we approve the return.

How to Start a Return

Email us at hello@sprinklepaws.com with your order number and a quick note about why you'd like to return the item (including photos/videos if you are requesting under the 60-Day Guarantee). We’ll reply within 1–2 business days with the return address and instructions.

Please do not send items back before contacting us—packages that arrive without an approved return request cannot be processed.

Return Shipping

  • Standard & 30-Day Returns: As a small team, we cannot cover return postage for change-of-mind or sizing returns. You will cover the shipping cost to send it back, and we will refund the item price once it arrives and is inspected.

  • Faulty, Damaged, or Incorrect Items: If your hoodie arrives damaged from transit, defective, or we sent the wrong item, that’s on us. Email us straight away with clear photos, and we will cover return shipping or ship a free replacement immediately.

What We Cannot Accept for Returns

  • Gift cards
  • Any items with rips, tears, pet claw marks, burns, heavy stains, or intentional damage
  • Standard policy orders that have been worn, washed, or had tags removed

Exchanges

The fastest route is to return your item for a refund and place a new order for the size or color you want right away, so you don't have to wait for the return package to clear.

EU Customers (14-Day Cooling-Off Period)

If your order was shipped to the European Union, you have the legal right to cancel and return your order within 14 days of delivery for any reason. Items must meet our condition requirements above.

Refunds & Processing

Once your return arrives and is inspected by our team, we will send you an email confirmation. If approved, your full refund will go back to your original payment method within 10 business days.

If it has been more than 15 business days since your return was approved and you haven’t received the funds, please contact us at hello@dreamsnug.com